Support & FAQ

The things people
want to know first.

Straight answers on privacy, discretion, the voice, customization and care. Can’t find it? Reach us any time.

In short

Common questions: privacy — core voice runs offline, nothing is stored on our servers, memory is erasable in one tap. Shipping — always discreet, plain unbranded packaging, neutral sender. Voice — a self-developed offline engine in nine languages that learns you over time but does not start conversations on its own. Both full-body and half-body, fully customizable.

Privacy & data

Is my privacy really protected?

Yes. Core conversation runs offline on the device, everything is encrypted, conversations are not stored on our servers, and you can erase her memory entirely from the app at any time.

Are my conversations uploaded anywhere?

Core touch-and-talk works offline and stays on the device. You only connect briefly to download new voices or personalities; after that she runs offline again.

Can I delete everything?

Yes — her learned memory and settings can be wiped in one tap from the app, returning her to factory state.

Shipping & discretion

How is shipping handled?

Always discreetly. Plain, unbranded outer packaging with a neutral sender name. Nothing on the box indicates the contents.

Will anyone know what I ordered?

No. Billing descriptors and packaging are kept neutral. No one but you knows what’s inside.

The voice

What makes the voice different?

It’s our own engine, not a re-skinned chatbot. It works without internet, responds without lag, speaks nine languages, and learns you over time.

Does she start conversations on her own?

No. She responds when switched on but does not initiate conversation by herself, and does not power off automatically.

Product & customization

Can I customize her?

Yes — from body and build to face, hair, eyes, voice and personality. Full-body and half-body models are available.

What is she made of?

A platinum-grade silicone body with 3.0 pore-level skin texture, weighted to feel realistic, with an S-grade hand-finished makeup.

What’s the difference between full-body and half-body?

Full-body models offer full presence and smart voice interaction; half-body torsos are lighter, lower-commitment entry options.

Pricing, payment & returns

Why aren’t prices shown on the site?

Every companion is made to order and shipping depends on your destination, so we quote each order personally. Create an account, add your delivery address, and you’ll receive a private quote — product price plus shipping — with payment details in your account.

How do I get a price and pay?

Register and submit your build and delivery address. We reply in your account with a current quote and a payment account to use. Nothing is charged until you confirm.

Can I return her?

Because each companion is custom-made to your order, orders are non-returnable once production begins. The exception is a genuine quality fault — if anything arrives defective, we repair or replace it. Tell us within the window in your order confirmation.

Ordering & care

How do I set her up?

Core features work out of the box — switch on and she responds to touch and voice. The app is only needed to add new voices or personalities. A full setup guide is included.

How do I care for her?

Clean and store as described in the care guide that ships with every companion. Detailed instructions will be linked here.

Still have a question?

Reach our team in your language — discreetly, no pressure.

Contact us